This tutorial is geared for novice to intermediate individuals seeking to advance their knowledge of network troubleshooting and the role of technical support presonel within an organization..

No prior knowledge other than basic knowledge of networks and troubleshooting is required.

This tutorial will present facts, utilize diagrams, hyperlinks, and external learning resources as well as a set of FAQ's and a short quiz to evaluate the learner’s knowledge at the conclusion of this tutorial.

• Describe steps in an effective troubleshooting methodology
• Follow a systematic troubleshooting process to address network issues.
• Document troubleshooting network problems process.
• Diagnose problems by utilizing a variety of software and hardware utilities.